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When it comes to customer experience, the time for talk has passed

There’s a lot of talk about the importance and value of customer experience. A LOT of talk. But there is still not as much meaningful action going on as there really should be.

As congestion and seamless urban mobility have become even bigger issues lately, we were surprised at the lack of exciting developments in mobility innovation at this year’s Paris Motor Show.

While not every brand can push the boundaries as far as Alibaba or Airbnb, opportunities exist for established brands to challenge norms and perceived wisdoms about their own brand or category.

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Leaps of faith: inspiring trust in disruptive times

Marketers have often thought of trust as an outcome doing everything else right. But in a disruptive environment where there is a crisis of trust, it is important to have a proactive strategy to inspire trust.

As women around the world are less digitally connected than men, could voice technology help bridge this gender digital divide and help women leapfrog to equality?

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